M
Magen
1 reviews | Active since Jun 2026
11 Jun 2026, 20:28
Two weeks unresolved...
Two weeks unresolved, zero communication, terrible service, utterly unacceptable customer experience.
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Replies (1)
Mweb's replyOfficial
12 Jun 2026, 09:02Hi Magen,A two-week delay without resolution or clear communication is not the experience you should be dealing with. This level of disruption and lack of feedback understandably leads to frustration, especially when there’s been no visible progress or updates during this time.To get this properly investigated and ensure it’s picked up urgently, please send us a private message with your account details and a brief summary of the issue. This will allow us to locate the case immediately and engage the relevant team to prioritise a resolution.Once received, we’ll take it forward and ensure you’re updated as soon as there’s feedback from the investigation.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply12 Jun 2026, 09:02
Official
Hi Magen,A two-week delay without resolution or clear communication is not the experience you should be dealing with. This level of disruption and lack of feedback understandably leads to frustration, especially when there’s been no visible progress or updates during this time.To get this properly investigated and ensure it’s picked up urgently, please send us a private message with your account details and a brief summary of the issue. This will allow us to locate the case immediately and engage the relevant team to prioritise a resolution.Once received, we’ll take it forward and ensure you’re updated as soon as there’s feedback from the investigation.Kind regards,
The Mweb Team
The Mweb Team
Best regards,