Twitter BLOCKED ME! Call center unresponsive, ID not valid?

So I have been a customer for +- 30 years. Recently I discovered my Twitter account was blocked by mweb. No reason! I was looking on my feed for any information as to why our Internet wasn’t working and if may be there is a fault. That’s when I discovered my own service provider of nearly 30 years has blocked me!!! I have another account and contacted them there to ask why my primary account on Twitter by them. So far I have been ignored. I have even tried to call Mweb and after 11 minutes on hold gave up! I also discovered during this unanswered call that my ID number was not recognized. So I tried to contact them via my other Twitter account. Still have yet to receive a response or reaction! So far I have had no explanation as to why my Twitter profile is blocked and still no response as to why my ID number is not recognized when I enter it on the customer care line. I have my website hosting, fibre and email account with Mweb! I feel that “blocking” me for no reason is uncalled for and extremely bad customer service!! (or if there is a reason ? Why do f I know about it or why I wasn’t informed?) How am I supposed to receive any kind of feedback as to any issues I have or outages if I am not able to communicate on social media. Unfortunately due to yesterdays experience on the phone to the call center it is perfectly clear that the call center is unable to handle the barrage of calls! I was 61 in the line, then after 11 minutes, I was 21! This is definitely not a proposition! Social media has always been more effective and I remember how amazing and attentive Mweb on Twitter used to be. Unfortunately their response time has dwindled however still so much better than the call center. My requests here is to please UNBLOCK my Twitter account so I can continue to be treated like a loyal customer of 30 years, to be able to know when there are outages so I am not freaking out when wifi is down (as we all do!) You debit my account every month. Never once have I defaulted on payment, I have my website hosted by mweb, (used to be two websites) and my domain, fibre and my email address (which is how you tell how long I have been a customer for!) Please can you try be more responsive on Twitter? Please unblock my Twitter account and please find out why my ID number is not being recognized?? Thanks