KM
Kenny M
1 reviews | Active since Jul 2019
17 Aug 2026, 14:28
Turnaround time for ...
Turnaround time for internet connection issues is very poor and then they tell Your there is a fee if the Vumatel guys come to repair the fault and find the line damaged in Your property.
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Mweb's replyOfficial
17 Aug 2026, 15:13Hello Kenny
We understand your frustration with the turnaround time for connection faults, particularly when you’re already without service and are concerned about potential call-out charges.We can confirm that our Support team connected with you earlier today, worked through the relevant troubleshooting, and logged the fault directly with our Vumatel partners for further investigation and resolution.Regarding the potential call-out fee, this would only apply where the network partner identifies damage or an issue within the customer’s premises that falls outside the network’s responsibility. The team will be able to provide more clarity should a technician visit be required.We’ll continue to monitor the fault and work towards getting your connection restored as soon as possible.
Kind regards,
The Mweb Team
We understand your frustration with the turnaround time for connection faults, particularly when you’re already without service and are concerned about potential call-out charges.We can confirm that our Support team connected with you earlier today, worked through the relevant troubleshooting, and logged the fault directly with our Vumatel partners for further investigation and resolution.Regarding the potential call-out fee, this would only apply where the network partner identifies damage or an issue within the customer’s premises that falls outside the network’s responsibility. The team will be able to provide more clarity should a technician visit be required.We’ll continue to monitor the fault and work towards getting your connection restored as soon as possible.
Kind regards,
The Mweb Team
Mweb's reply17 Aug 2026, 15:13
Official
Hello Kenny
We understand your frustration with the turnaround time for connection faults, particularly when you’re already without service and are concerned about potential call-out charges.We can confirm that our Support team connected with you earlier today, worked through the relevant troubleshooting, and logged the fault directly with our Vumatel partners for further investigation and resolution.Regarding the potential call-out fee, this would only apply where the network partner identifies damage or an issue within the customer’s premises that falls outside the network’s responsibility. The team will be able to provide more clarity should a technician visit be required.We’ll continue to monitor the fault and work towards getting your connection restored as soon as possible.
Kind regards,
The Mweb Team
We understand your frustration with the turnaround time for connection faults, particularly when you’re already without service and are concerned about potential call-out charges.We can confirm that our Support team connected with you earlier today, worked through the relevant troubleshooting, and logged the fault directly with our Vumatel partners for further investigation and resolution.Regarding the potential call-out fee, this would only apply where the network partner identifies damage or an issue within the customer’s premises that falls outside the network’s responsibility. The team will be able to provide more clarity should a technician visit be required.We’ll continue to monitor the fault and work towards getting your connection restored as soon as possible.
Kind regards,
The Mweb Team