bB
bryan B
1 reviews | Active since Jun 2026
02 Jun 2026, 15:46
Trying to transfer website domain
It is impossible to get a hold of any support help. I have spent more than 5 hours waiting on the phone and when it does go through it is immediately hung up on. The live chat on the website just never goes through either. I would avoid using Mweb for any business or even personally.
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Mweb's replyOfficial
02 Jun 2026, 16:04Hello Bryan Thank you for sharing your experience. We understand how challenging it is to spend that amount of time trying to reach support, especially when you are managing something as important as a domain transfer.We can confirm that our team has located the relevant communication outlining the required steps for your domain transfer. These details have been shared with you via private message to ensure you have clear, direct guidance on how to proceed without further delays.Your feedback regarding the difficulty in reaching our support channels and the experience on calls and chat has been noted and is being taken seriously. Access to timely and effective assistance is a key part of the service experience, and this interaction has not aligned with that standard.Should anything remain unclear, the team is on hand to guide you further and ensure everything is completed correctly.We will continue to monitor your case to ensure you receive the support you need through to completion.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 16:04
Official
Hello Bryan Thank you for sharing your experience. We understand how challenging it is to spend that amount of time trying to reach support, especially when you are managing something as important as a domain transfer.We can confirm that our team has located the relevant communication outlining the required steps for your domain transfer. These details have been shared with you via private message to ensure you have clear, direct guidance on how to proceed without further delays.Your feedback regarding the difficulty in reaching our support channels and the experience on calls and chat has been noted and is being taken seriously. Access to timely and effective assistance is a key part of the service experience, and this interaction has not aligned with that standard.Should anything remain unclear, the team is on hand to guide you further and ensure everything is completed correctly.We will continue to monitor your case to ensure you receive the support you need through to completion.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team