C
Claude
1 reviews | Active since Jan 2025
10 Sept 2026, 08:31
Trying to reach anyo...
Trying to reach anyone on the live chat on their app is like pulling your nails off with a tweezer, calling the helpline puts you on hold until your children have had children, I struggled for a month and a bit to get my issue resolved, other than that, when the internet works, it works well, the staff are friendly when you eventually get hold of them.
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Mweb's replyOfficial
10 Sept 2026, 09:50Hi Claude,
We understand your frustration, especially after spending more than a month trying to get your issue resolved and struggling to reach our team through live chat and the helpline. We recognise that long wait times can make an already difficult experience even more frustrating.It’s good to hear that once you were able to reach our team, you found our staff friendly and that your internet performs well when it’s working. We appreciate you highlighting both sides of your experience, and we value the feedback on where we need to make it easier for customers to get assistance.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
We understand your frustration, especially after spending more than a month trying to get your issue resolved and struggling to reach our team through live chat and the helpline. We recognise that long wait times can make an already difficult experience even more frustrating.It’s good to hear that once you were able to reach our team, you found our staff friendly and that your internet performs well when it’s working. We appreciate you highlighting both sides of your experience, and we value the feedback on where we need to make it easier for customers to get assistance.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Sept 2026, 09:50
Official
Hi Claude,
We understand your frustration, especially after spending more than a month trying to get your issue resolved and struggling to reach our team through live chat and the helpline. We recognise that long wait times can make an already difficult experience even more frustrating.It’s good to hear that once you were able to reach our team, you found our staff friendly and that your internet performs well when it’s working. We appreciate you highlighting both sides of your experience, and we value the feedback on where we need to make it easier for customers to get assistance.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
We understand your frustration, especially after spending more than a month trying to get your issue resolved and struggling to reach our team through live chat and the helpline. We recognise that long wait times can make an already difficult experience even more frustrating.It’s good to hear that once you were able to reach our team, you found our staff friendly and that your internet performs well when it’s working. We appreciate you highlighting both sides of your experience, and we value the feedback on where we need to make it easier for customers to get assistance.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
Best regards,