GC
Glen C
1 reviews | Active since Mar 2023
12 Sept 2026, 16:50
Trying to get hold of someone to speak to is shockingly poor
Trying to get hold of someone to speak to is shockingly poor. Your tech staff are good.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
14 Sept 2026, 11:14Hello Glen
We recognise that getting through to someone when you need assistance has been a key frustration, particularly when you’re already dealing with an issue that needs attention. Being left struggling to reach the right person can take away from an otherwise positive support experience.
We recognise that getting through to someone when you need assistance has been a key frustration, particularly when you’re already dealing with an issue that needs attention. Being left struggling to reach the right person can take away from an otherwise positive support experience.
We’re pleased to hear that once you were connected with our technical team, you received good assistance. We’ll make sure your recognition of their support is shared with the team.
If you still require any additional assistance, please send us a private message with your details so we can securely verify your profile and have the relevant team assist you directly. Your feedback around the difficulty of reaching our support teams will also be shared for review, as improving access to assistance is an important part of the Mweb experience.
Thank you for taking the time to highlight both what worked well and where we need to do better.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 11:14
Official
Hello Glen
We recognise that getting through to someone when you need assistance has been a key frustration, particularly when you’re already dealing with an issue that needs attention. Being left struggling to reach the right person can take away from an otherwise positive support experience.
We recognise that getting through to someone when you need assistance has been a key frustration, particularly when you’re already dealing with an issue that needs attention. Being left struggling to reach the right person can take away from an otherwise positive support experience.
We’re pleased to hear that once you were connected with our technical team, you received good assistance. We’ll make sure your recognition of their support is shared with the team.
If you still require any additional assistance, please send us a private message with your details so we can securely verify your profile and have the relevant team assist you directly. Your feedback around the difficulty of reaching our support teams will also be shared for review, as improving access to assistance is an important part of the Mweb experience.
Thank you for taking the time to highlight both what worked well and where we need to do better.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
14 Sept 2026, 11:17Hi Glen,
It’s great to hear that our Technical Team has been able to provide good support when you’ve managed to reach them. At the same time, we recognise how frustrating it is when getting through to someone in the first place is such a difficult experience.
It’s great to hear that our Technical Team has been able to provide good support when you’ve managed to reach them. At the same time, we recognise how frustrating it is when getting through to someone in the first place is such a difficult experience.
We appreciate you highlighting both sides of your experience. Being able to access support easily is just as important as receiving quality assistance once connected.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 11:17
Official
Hi Glen,
It’s great to hear that our Technical Team has been able to provide good support when you’ve managed to reach them. At the same time, we recognise how frustrating it is when getting through to someone in the first place is such a difficult experience.
It’s great to hear that our Technical Team has been able to provide good support when you’ve managed to reach them. At the same time, we recognise how frustrating it is when getting through to someone in the first place is such a difficult experience.
We appreciate you highlighting both sides of your experience. Being able to access support easily is just as important as receiving quality assistance once connected.
Kind regards,
The Mweb Team
The Mweb Team