try reading the complaint properly, then fixing it

Last week I complained again about Mweb being incapable of blocking spam. I clearly said DO NOT PHONE ME, JUST FIX IT. Their feedback said they had tried to phone me (twice, from a no reply number - really helpful). I have previously had a phone call from them asking me to forward some examples of the spam, which I did, 50 or so. They promised that if I did this they would fix it. They didn't. I was not going to repeat the process. As they did not get to speak to me, even though I had told them not to call, they do the next best thing - absolutely NOTHING.