MS
Maret S

1 reviews | Active since May 2026

18 May 2026, 10:58

Try Mweb, They are the VERY BEST of the worst.

This is absolute a waste of time. First they sign you up, blabber a bunch of useless information, then THEY WANT MONEY AND YOU PAY THEM. This is 4 days short of a month, I paid what I was told to get my router. Fiber line is already installed. Now I have to pay for a line AND THE USE OF IT WITHOUT A ROUTER? But the line is take note active. There are many people out there that will be able to do a better job, give them a chance to do so. Also give your staff the correct training in telling new clients the correct detail. Put down timelines and stick to what you say. Be the company to go back to! Waiting on a telephone line 30-47min is also unacceptable. Waiting for a "technician" on the app for more than a hour is also unacceptable. Then the next best thing one gets spammed with on sms and whatsapp is "your service will be suspended and if you did pay ignore this message"? With no router, also having to pay for something I dont have or use, had to give a date for the stop order also was asked on which date I want my stop order, being billed without my permission and still waiting, this is ridiculous. I really think there is better IPS companies out there.

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Replies (3)
Mweb
Mweb's reply18 May 2026, 11:15
Official
Hi Maret,  Thank you for your message, and we understand your frustration, especially after your fibre line has already been installed and you’re still unable to use the service without the router. We can confirm that your router order has been placed and is currently with the courier. We acknowledge your concerns regarding delays, communication, billing clarity, and support response times, and we have noted your feedback for review. We also understand the impact this has had while your service remains partially unusable. Kind regards,
 The Mweb Team 
MS
Maret S's update18 May 2026, 12:26
Reviewer Update
Thank you for replying absolutely nothing on behalf of above questions.
Mweb
Mweb's reply18 May 2026, 12:35
Official
 Hi Maret, We understand your frustration, particularly around being billed while still waiting for the router required to make full use of the service, as well as the lack of clarity you feel you’ve received throughout the process. To clarify, the fibre line itself was successfully activated, which is why the service and line billing commenced on the account. The router order, however, is a separate fulfilment process and is currently still in transit with the courier. We also acknowledge your concerns regarding communication, waiting times, and the experience you’ve had trying to obtain updates through support channels. Your feedback around expectation setting and onboarding communication has been taken seriously. At this stage, the outstanding item preventing full use of the service is the router delivery, and this remains in progress. Kind regards,
 The Mweb Team