LB
Luzuko B
1 reviews | Active since Mar 2018
13 Mar 2026, 20:20
Truly unmatched in giving subpar service.
YET ANOTHER HATROWING EXPERIENCE.
I WAS ADVISED TO MAKE PAYMENT VIA THE APP FOR INSTANT REACTIVATION OF MY LINE - I DID THAT. THEN I CALLED AND HAD THE DISPLEASURE OF SPEAKING TO A LADY FROM THE BILLING DEPARTMENT WHO SOUNDED VERY EAGER TO GET ME OFF THE PHONE. SHE INSTRUCTED ME TO RESTART, WHICH I DID. WHEN THAT DIDN'T WORK, SHE KNOWINGLY "TRANSFERRED ME TO THE TECH TEAM" THAT WAS CLOSED / UNAVAILABLE AND THEN THE CALL DROPPED. SO, LET'S KEEP COLLECTING MONEY FOR A SERVICE WE HAVE NO INTENTION OF PROVIDING.
JMSP!
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Mweb's replyOfficial
16 Mar 2026, 08:34 Good morning, Luzuko. We appreciate you sharing your experience and recognise how frustrating it must be to feel unsupported while trying to get your service active. We can confirm that one of our Tech Support agents connected to your live chat session and addressed the connection concerns on Saturday, 14 March at 8:30 AM (***). Your feedback has been shared with our teams to help improve processes and ensure smoother support. We are here via private message for any further assistance or guidance you may need.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply16 Mar 2026, 08:34
Official
Good morning, Luzuko. We appreciate you sharing your experience and recognise how frustrating it must be to feel unsupported while trying to get your service active. We can confirm that one of our Tech Support agents connected to your live chat session and addressed the connection concerns on Saturday, 14 March at 8:30 AM (***). Your feedback has been shared with our teams to help improve processes and ensure smoother support. We are here via private message for any further assistance or guidance you may need.
Kind regards,
Mweb Team
Kind regards,
Mweb Team