Truly appalled and honestly just disappointed in the service with MWeb

Sarfaraaz Abbas- was the initial contact and salesperson that kept contacting us to get the sale .He continuously called and was told clearly that we do online teaching and we were looking for a stronger connection and speed, he was told, we were using Rain and he advised us to cancel the Rain to get the MWEb running, he promised we will be running the properly by 01 March 2022. On the 25th of February, the fiber . We were told that we will receive another internet box which needs to be connected which will allow us to access the internet. As soon as the fiber was connected we tried to contact him again on several occasions asking him to call me back to find out about the box and when it will be delivered, but he did not call us to date. I received an sms on 25 February with my MWEB account details and incorrect package details. The deal that was agreed upon, was the special that was running , it was the free installation, connection, router, and delivery, 50 up and 50 down. It was R 799 per month but 50 percent off for the first 3 months which should have been R399,50, Sarfaraz also confirmed that the first payment will be at the end of March 2022.I called Mweb on Monday the 28th of February and was told that we are activated and someone from the technical side said we should have received another box, I explained nothing was received and was promised someone will contact me later in the day again no one contacted me. Due to work, this was supposed to be up and running so I am sure you can understand the frustration, especially if you work online and can lose your job because of this. Several emails were sent to Sarfaraaz , to call me urgently to rectify this blunder yet no contact was made, causing more frustration. I called the *** every day since Monday and we were transferred from sales who said his Manager will call me back, then to technical, then after-sales. No calls were received.

Yesterday my account was debited by Mweb for the amount of R 787.43 which is also a different amount from the email i received which is attached , for a service I am not connected to and it is the wrong package, and the amount was wrong and we were told it will only go off at the end of March 2022. Yesterday I called Mweb and again was transferred from sales to technical then to aftersales, where I asked for the manager's email address, but was told that no information can be given, his manager's name Sadika and was promised she will call back because they not allowed to give me her email address nor surnames, to sort out this horrifying experience. I am mailed all the email addresses I know of so that someone will contact me and rectify this situation.