Trouble right till the end.

Hi Michelle,  it’s great that you’re thinking ahead about your emails, we’re here to assist you to make sure you don’t lose anything before your mailbox is closed on 1 April 2026. To download your Mweb emails: 

1. Open your email client (Outlook, Thunderbird, or Apple Mail). 
2. Set up your account using POP (Post Office Protocol). This downloads all your emails to your computer. 
3.  Once downloaded, your emails are saved locally and can be accessed even after your mailbox is cancelled. 
4.  If you want, you can also export or back up your mailbox within the email client for extra safety. 

Following these steps will ensure all your emails are safely stored before your mailbox cancellation. Kind regards,
 The Mweb Team 

 Hi Michelle,  it’s great that you’re thinking ahead about your emails, we’re here to assist you to make sure you don’t lose anything before your mailbox is closed on 1 April 2026. To download your Mweb emails: 

1. Open your email client (Outlook, Thunderbird, or Apple Mail). 
2. Set up your account using POP (Post Office Protocol). This downloads all your emails to your computer. 
3.  Once downloaded, your emails are saved locally and can be accessed even after your mailbox is cancelled. 
4.  If you want, you can also export or back up your mailbox within the email client for extra safety. 

Following these steps will ensure all your emails are safely stored before your mailbox cancellation. Kind regards,
 The Mweb Team 

You're welcome.

Hi Michelle, 

We understand how concerning and inconvenient this must be, especially as you’re waiting for confirmation of your cancellation while also needing your line released for a new service provider. We recognise the frustration caused by the delay and lack of updates.

We have escalated your request to the team responsible for line releases. They will review your account and provide an email update as soon as possible, including confirmation of your cancellation.

We appreciate your patience while this is being addressed. If you require any further assistance, you’re welcome to reach out via a direct message on Hello Peter, and we’ll be happy to help.

Kind regards,
The Mweb Team

Hello  Michelle

May we request that all emails be sent to  ***? 
 Kind regards,
The Mweb Team 
 

Hello Michelle,

Thank you for your message. We completely understand how frustrating this delay must be, especially after the extended notice you provided. The team responsible for line releases has been advised of the urgency and will review your account to provide a resolution as soon as possible.

We sincerely appreciate your patience while this matter is being addressed. To ensure updates reach you without delay, could you please confirm whether we may send all email communications to ***?

Kind regards,
The Mweb Team

 Hello Michelle,

Thank you for your message. We completely understand how frustrating this delay must be, especially after the extended notice you provided. The team responsible for line releases has been advised of the urgency and will review your account to provide a resolution as soon as possible.

We sincerely appreciate your patience while this matter is being addressed. To ensure updates reach you without delay, could you please confirm whether we may send all email communications to ***?

Kind regards,
The Mweb Team 

Hi Michelle, we understand the concern here, especially given the uncer*****y around the page removal and line release, it makes sense to question whether communication will still reach you. To ensure there are no gaps, could you please confirm if you’re currently able to receive emails on your registered address? This will help us make sure all updates and important information reach you without any disruption. If email access is limited in any way, the team will ensure alternative communication is used during the process so you remain fully informed while the line release and related steps are being finalised. This will continue to be handled with the necessary attention to ensure everything is resolved as smoothly as possible. Kind regards,
The Mweb Team 

Hi Michelle,  We have noted your request and it has been recorded for action. Our team will ensure it is handled appropriately and any updates will be provided as soon as possible. Kind regards,
The Mweb Team