CL
Charlene L
1 reviews | Active since Sept 2017
15 Feb 2018, 20:54
Triple billing
I have never had such bad service as with you guys. I will never ever in my life refer you people. You people were suppose to get back to my wife and it is Thursday evening yet no answer. And te you have the oddasity to send me a statement that looks even worse than the one i have complained about. And you people have not even given me my free month AS PROMOTED!!!! So to top it all, it false adverti*****t.
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Mweb's replyOfficial
19 Feb 2018, 15:39Good day charlene-lombard
Thank you taking the time to raise this matter with us.
We have managed to locate the account and see that this matter has been addressed with the relevant manager.
We also notice that there are credits on the account regarding this matter and that a technical call back has been logged for you.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Feb 2018, 15:39
Official
Good day charlene-lombard
Thank you taking the time to raise this matter with us.
We have managed to locate the account and see that this matter has been addressed with the relevant manager.
We also notice that there are credits on the account regarding this matter and that a technical call back has been logged for you.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,