Tried 4 times to get through to support billing department

Item: Mweb
Rating: 1
Author: Nadine K

It is very frustrating. I tried calling four times today, and each time I was third or fourth in line to speak to an agent, the call dropped. I also have not received any response from the live chat bot, which has been unhelpful.

I simply want to speak to a support agent to update my billing details with my new surname. I need this document to be correct so that I can provide proper proof of address.

Overall, this has been a very disappointing customer service experience.

Helpful (0)

Replies (1)

Mweb's replyOfficial

03 Mar 2026, 16:46

Hi Nadia, We completely understand how important it is to have your account details updated correctly, especially when you need accurate information for proof of address. To make this process easier, we recommend using the Mweb Mobile App 📱, which allows you to manage your account and update your details directly from your phone:

Download the app on Android or iOS
Log in with your Mweb account
Update personal information, billing details, and view your account instantly

If you encounter any issues while updating your details, please let us know, and we’ll ensure a support agent assists you directly. We appreciate your patience and are committed to helping you get your account information accurate and up to date.

Mweb's reply03 Mar 2026, 16:46

Official

Download the app on Android or iOS
Log in with your Mweb account
Update personal information, billing details, and view your account instantly