Treats Customers Shamefully

MWeb makes it impossible for consumers to cancel a product. When you want to sign up for a new product the number of operators are plentiful and you can expect to be helped in record amount of time, but the moment you want to complain or cancel a product, you get transferred to what I'm convinced is a department with perhaps one service consultant. I spent nearly two hours waiting on the phone today listening to their irritating pre-recorded message about "our phones are ringing off the hook!" So why don't you get a few more call centre consultants then? Their Online-chat option is just as bad. After waiting for nearly fifteen minutes for a consultant to connect with you and explaining your problem, they just say, "For that you have to call *** and disconnect from the chat without even having the courtesy that you find on other company chat lines where the consultant would ask if there was anything else they could help with. The way in which they treat customers who have been with them for years, could not be more disrespectful if they kicked you in the face and then carry on filing their finger nails without a single care in the world. I've threatened before, but now I'm seriously starting to look around at alternatives and I'm going to take my business away from them. I have quite a few products with them so it's not only LTE, but I'll find a better alternative. There has to be better options than this shameful business.