cH
charles H
1 reviews | Active since Dec 2019
21 Aug 2026, 09:58
TRASH PRODUCT PERFORMANCE
paying for 2 100mbps line neither of which are getting more than 50 mbps Thats not the BIG problem. The GARGANTUAN Problem is constant lag and disconnects making online work impossible Making online gaming impossible making streaming a pain (yes even youtube)
IF THIS DOESNT GET RESOLVED MWEB IS GONNA LOOSE CUSTOMERS IN DROVES
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
21 Aug 2026, 10:06Hi Charles,
We understand how disruptive constant lag and disconnects can be, especially when they’re affecting work, gaming and streaming.Please send us a DM with your Mweb account details so we can review the connection and have the appropriate team assist with the issue.Kind regards,
The Mweb Team
We understand how disruptive constant lag and disconnects can be, especially when they’re affecting work, gaming and streaming.Please send us a DM with your Mweb account details so we can review the connection and have the appropriate team assist with the issue.Kind regards,
The Mweb Team
Best regards,
Mweb's reply21 Aug 2026, 10:06
Official
Hi Charles,
We understand how disruptive constant lag and disconnects can be, especially when they’re affecting work, gaming and streaming.Please send us a DM with your Mweb account details so we can review the connection and have the appropriate team assist with the issue.Kind regards,
The Mweb Team
We understand how disruptive constant lag and disconnects can be, especially when they’re affecting work, gaming and streaming.Please send us a DM with your Mweb account details so we can review the connection and have the appropriate team assist with the issue.Kind regards,
The Mweb Team
Best regards,
cH
charles H's updateReviewer Update
21 Aug 2026, 11:34good day
The email account is in my father in law's name and he has authorized me to deal with this:
Andrew Anderson
***
***
13 eildon road
you can contact me at ***
please advise how we get this fixed asap please
The email account is in my father in law's name and he has authorized me to deal with this:
Andrew Anderson
***
***
13 eildon road
you can contact me at ***
please advise how we get this fixed asap please
cH
charles H's update21 Aug 2026, 11:34
Reviewer Update
good day
The email account is in my father in law's name and he has authorized me to deal with this:
Andrew Anderson
***
***
13 eildon road
you can contact me at ***
please advise how we get this fixed asap please
The email account is in my father in law's name and he has authorized me to deal with this:
Andrew Anderson
***
***
13 eildon road
you can contact me at ***
please advise how we get this fixed asap please
Mweb's replyOfficial
21 Aug 2026, 11:39Hi Charles,Thank you for providing the account and contact details. We’ve logged the matter with our Technical Support Team for further investigation, and they’ll review the connection issues and assist with the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply21 Aug 2026, 11:39
Official
Hi Charles,Thank you for providing the account and contact details. We’ve logged the matter with our Technical Support Team for further investigation, and they’ll review the connection issues and assist with the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
cH
charles H's updateReviewer Update
21 Aug 2026, 12:04great please can you advise re a timeline
cH
charles H's update21 Aug 2026, 12:04
Reviewer Update
great please can you advise re a timeline
Mweb's replyOfficial
21 Aug 2026, 12:10Hi Charles,The escalation may take up to 24–48 working hours for the Technical Support Team to review the matter and provide feedback.We appreciate your patience while the team investigates the connection issues.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply21 Aug 2026, 12:10
Official
Hi Charles,The escalation may take up to 24–48 working hours for the Technical Support Team to review the matter and provide feedback.We appreciate your patience while the team investigates the connection issues.Kind regards,
The Mweb Team
The Mweb Team
Best regards,