Transfer and hold game, but the bills keep coming.

No internet since the 19/12/2017, it is 29/12/2017 today. I opted for an upgrade from ADSL to Fibre and inquired whether there will be any downtime. I was met with promises of a smooth transition and simply pro rata payment assurances. After the Open Serve technician installed the cables and ONT, a quick setup should have been done on the fibre router and voila, internet should be had in full force. On the installation day the ADSL wires has been pulled back by the technician and no internet via ADSL was possible anymore. On 21/12/2017 the router arrived and installation was done. The "activation" was done by Mweb but absolutely nothing happened and still no internet as the time of writing this review.

I called Mweb everyday for an update as this is of paramount importance to me. I keep being transferred to every department and no-one seems to really know what to do. I have spent R520 on mobile data just to not fall behind on work. That is more than half of my "cheap" premium for fibre for which I am also being billed. With the promise of credit after I mentioned that I will not be paying the premium for the time in which I do not have internet. I have spent 2 hours and 42 minutes on the phone with Mweb's consultants and have nothing but a few reference numbers to show for it. Some of the consultants have proved more helpful than others, some simply put you on hold for no reason other than they do not what to do. Telkom/Open Serve has now closed both tickets to them due to the error being an incomplete order from Mweb.

I used to be an loyal client for a while and used to advise my family to join Mweb; I will not give that advice anymore.

When you need internet from Mweb be sure to order months in advance.

How would one speed up this process? Only the people on holiday I suppose because phoning Mweb to deliver on promised service seems to be a matter of chasing one's own tail.