sT
susan T

1 reviews | Active since Nov 2012

13 Feb 2016, 12:02

TRAINEE DID NOT CHECK COVERAGE

DUE TO NO TELKOM SERVICE, PURCHASED A 2GB PER MONTH SIM FROM MWEB.CRESTA<br> ALSO A MIFI ROUTER, WAS GIVEN A CELL C SIM.<br> KEEPS ROAMING SO WIFI BREAKS, VERY POOR SIGNAL IN AREA DUE TO TREES AND IRON ROOFS.<br> DID NOT EVEN DOWNLOAD BANK SITE. <br> WENT BACK TO CANCEL MONTH TO MONTH WITHIN THE SEVEN DAY PERIOD!<br> THE MANAGERESS AGREED TO CANCEL AND REFUND ROUTER COST .<br> SHE WAS NOT THERE SEVERAL DAYS,. <br> WHEN I FINALLY RETURNED SHE TOLD ME I HAD DOWNLOADED 1.5 GB ?????? <br> I USED APPROX 500MB IF THAT, TRYING TO CONNECT TO WEBSITES . AND DOWNLOAD MAIL .<br> <br> ARE THE STAFF TRAINED TO READ THE DASHBOARD ON MIFI ROUTER. OF DID MWEB GUESSTIMATE?<br> TO DOWNLOAD 1.5 GB WOULD HAVE TAKEN APPROX 10 DAYS . <br> <br> DISGUSTED ; AVOID MWEB AS THEY ARE RESELLERS. <br> JUST GO STRAIGHT TO SUPPLIER OF YOUR CHOICE.

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Replies (1)
Mweb
Mweb's reply16 Feb 2016, 09:22
Official
Hello porting567,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,