Totally *********** staff

I added Norton 360 Premium to my account 28.11.2023, for some reason I did not receive the activation code, after 30 minutes on the phone and all of your *********** staff sending me from technical to sales, sales send me back to technical because they don't deal with it, back to technical and technical can't help. How is it possible that you have a fleet of staff and none of them are accommodating to assist in the proper manner?