B
Boris
1 reviews | Active since Apr 2026
14 Apr 2026, 13:21
Total wait time and assistance from Mweb agent took approx
Total wait time and assistance from Mweb agent took approx. 1.5 hours!!!!! Your chat software shall show a mark that costumer message was received and read. As is now, it looks no one cares about messages, look like mesages went to an abyss.
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Mweb's replyOfficial
14 Apr 2026, 13:24Hi Boris, we understand how frustrating that must have been, spending around 1.5 hours trying to get assistance, with no clear indication that your messages were received, can make it feel like you’re being overlooked.That’s not the experience we aim to deliver, and your feedback around better visibility on chat responses is both valid and important.To get this resolved without any further delay, please send us a direct message with your account details and a brief description of the issue. This will allow us to pick it up immediately and assist you more efficiently.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 13:24
Official
Hi Boris, we understand how frustrating that must have been, spending around 1.5 hours trying to get assistance, with no clear indication that your messages were received, can make it feel like you’re being overlooked.That’s not the experience we aim to deliver, and your feedback around better visibility on chat responses is both valid and important.To get this resolved without any further delay, please send us a direct message with your account details and a brief description of the issue. This will allow us to pick it up immediately and assist you more efficiently.Kind regards,
The Mweb Team
The Mweb Team