Total Incompetance

Item: Mweb
Rating: 1

I have app**** for a promotional fiber offer supp**** by M-Web. I have been an M-web customer for the past 15 years and my monthly payment is debited to my credit card every month. I received a call today from an operator who did not have a clue what she was talking about. She claims my credit application has been denied - I HAVE NEVER FILLED IN A CREDIT APPLICATION She also claimed that there was a problem with my PASSPORT number. I HAVE NEVER USED MY PASSPORT NUMBER, I have only used my SA ID number. Absolute and total incompetence, zero product knowledge, time to find a new service provider. After this, I can no longer recommend M-Web as a service provider.

Helpful (0)

Replies (2)

Mweb's replyOfficial

13 Sept 2017, 13:50

Good day errol-epstein

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply13 Sept 2017, 13:50

Official

Good day errol-epstein

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,

's updateReviewer Update

13 Sept 2017, 15:25

I have been contacted by Client Services who have resolved the issue perfectly, efficiently and courteously. Congratulations to M-WEB Client Services, but why do we have to complain on social media before getting excellent service ? Errol Epstein

's update13 Sept 2017, 15:25

Reviewer Update

Total Incompetance

About

Community

Businesses

Follow Us