Total disregard for customer, in my experience

Morning Musa,
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.

Kind regards,
Mweb Team