CV
Clive V
1 reviews | Active since Mar 2009
28 Apr 2017, 08:10
Total and complete incompetence
<p>There is a site address that is used totally for spam:</p> <p>.US</p> <p>I am getting at least 20 spams a day from this site and have asked MWEB to block it for over 2 months now. </p> <p>There is always some excuse about the technical difficulties. </p> <p>What unadulterated tripe. Gmail is able to block it why can't MWEB.</p> <p>Or is there some other reason they keep on letting it through? </p>
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
28 Apr 2017, 11:34Good day Clive
Thank you for raising your concerns.
We have tried unsuccessfully to contact you since this complaint was posted.
I have escalated this to our abuse team to investigate.
We will remain in contact until this is resolved.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply28 Apr 2017, 11:34
Official
Good day Clive
Thank you for raising your concerns.
We have tried unsuccessfully to contact you since this complaint was posted.
I have escalated this to our abuse team to investigate.
We will remain in contact until this is resolved.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
09 May 2017, 14:12Good Day Clive,
Thanks for taking the time to make contact with us.
Our security team have emailed you regarding your query, requesting some test results in order for them to assist you.
They've also confirmed that junk mail filtering has been turned off on your account.
Please respond to our security team emails in order for us assist you.
If we do not receive a reply from you, we will be forced to close the hello Peter from our side.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply09 May 2017, 14:12
Official
Good Day Clive,
Thanks for taking the time to make contact with us.
Our security team have emailed you regarding your query, requesting some test results in order for them to assist you.
They've also confirmed that junk mail filtering has been turned off on your account.
Please respond to our security team emails in order for us assist you.
If we do not receive a reply from you, we will be forced to close the hello Peter from our side.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
16 May 2017, 08:52Good Day Clive,
Our security team have sent you a guide via email.
Please advise if you require further assistance or if we can close the query on our side.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 May 2017, 08:52
Official
Good Day Clive,
Our security team have sent you a guide via email.
Please advise if you require further assistance or if we can close the query on our side.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
CV
Clive V's updateReviewer Update
16 May 2017, 09:07Good day,
Thank you for your reply.
Perhaps the reason you could not get hold of me is that you were trying to contact me from a' private number'., I never answer those as in 90% of the cases it is a marketing call.
I do not understand why my junk mail filtering had been turned off, that is ludicrous.
Please contact me on, *** if you have no option but to use private numbers.
CV
Clive V's update16 May 2017, 09:07
Reviewer Update
Good day,
Thank you for your reply.
Perhaps the reason you could not get hold of me is that you were trying to contact me from a' private number'., I never answer those as in 90% of the cases it is a marketing call.
I do not understand why my junk mail filtering had been turned off, that is ludicrous.
Please contact me on, *** if you have no option but to use private numbers.
Mweb's replyOfficial
16 May 2017, 09:21Thanks for the reply clivev.
Our security team has emailed you and are the ideal team to assist with your query.
Please do respond to their email if you require any more information or assistance.
Let us know if they are unable to assist.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 May 2017, 09:21
Official
Thanks for the reply clivev.
Our security team has emailed you and are the ideal team to assist with your query.
Please do respond to their email if you require any more information or assistance.
Let us know if they are unable to assist.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
16 May 2017, 09:39One more thin clivev.
Our security team sent you a guide in order to create a rule.
They find that the Spam you sending this week, still contains the .us suffix.
Please advise if you have managed to create the rule, as per their request.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 May 2017, 09:39
Official
One more thin clivev.
Our security team sent you a guide in order to create a rule.
They find that the Spam you sending this week, still contains the .us suffix.
Please advise if you have managed to create the rule, as per their request.
Kind regards
MWEB Client Services
Best regards,