DR
Debbie R
1 reviews | Active since Mar 2026
12 Mar 2026, 11:44
TOP SECRET CANCELATION PROCESS
There appears to be no clear information on how to go about cancelation of an MWEB contract. Either emails bounce back, no clear indication of where to submit it on the site portal, and when you engage with an online chat they let you hang forever when a cancelation is mentioned. This is extremely frustrating, to say the least. NOBODY on the chat is able to assist and just never reply. Just automated messages making excuses: Thanks for your patience and sorry for the wait. One of our agents will be with you shortly.
I would appreciate some assistance please.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
12 Mar 2026, 11:51Hello Debbie. Thank you for taking the time to share your experience. We completely understand how frustrating it must be to try to cancel your service and encounter bounced emails, unclear instructions, and delays in chat support. This is certainly not the seamless experience we want for our customers. To assist, we have arranged for our Retentions Support team to call you directly to discuss all your concerns and guide you through the next steps as a priority. The team will work with you to ensure your cancellation request is handled efficiently and address any questions you may have. We appreciate your patience while the team reaches out, and we are committed to making this process as smooth as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 11:51
Official
Hello Debbie. Thank you for taking the time to share your experience. We completely understand how frustrating it must be to try to cancel your service and encounter bounced emails, unclear instructions, and delays in chat support. This is certainly not the seamless experience we want for our customers. To assist, we have arranged for our Retentions Support team to call you directly to discuss all your concerns and guide you through the next steps as a priority. The team will work with you to ensure your cancellation request is handled efficiently and address any questions you may have. We appreciate your patience while the team reaches out, and we are committed to making this process as smooth as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
DR
Debbie R's updateReviewer Update
12 Mar 2026, 14:38Thank you. Could they please call me at 82 ***
Much appreciated.
Much appreciated.
DR
Debbie R's update12 Mar 2026, 14:38
Reviewer Update
Thank you. Could they please call me at 82 ***
Much appreciated.
Much appreciated.
DR
Debbie R's updateReviewer Update
12 Mar 2026, 14:40Thank you for responding. I have sent the number to be contacted on.
Much appreciated, but I will see how long it takes before contact is made.
Much appreciated, but I will see how long it takes before contact is made.
DR
Debbie R's update12 Mar 2026, 14:40
Reviewer Update
Thank you for responding. I have sent the number to be contacted on.
Much appreciated, but I will see how long it takes before contact is made.
Much appreciated, but I will see how long it takes before contact is made.
Mweb's replyOfficial
12 Mar 2026, 14:42Thank you so much for your details, Debbie. Our teams have been updated accordingly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 14:42
Official
Thank you so much for your details, Debbie. Our teams have been updated accordingly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
DR
Debbie R's updateReviewer Update
12 Mar 2026, 14:47Much appreciated.
DR
Debbie R's update12 Mar 2026, 14:47
Reviewer Update
Much appreciated.
Mweb's replyOfficial
12 Mar 2026, 14:48 Thank you so much for your details, Debbie. Our teams have been updated accordingly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 14:48
Official
Thank you so much for your details, Debbie. Our teams have been updated accordingly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
DR
Debbie R's updateReviewer Update
12 Mar 2026, 16:00Please get them to call me again. *** - I missed the call and it's impossible to call back.
Thank you
Thank you
DR
Debbie R's update12 Mar 2026, 16:00
Reviewer Update
Please get them to call me again. *** - I missed the call and it's impossible to call back.
Thank you
Thank you
Mweb's replyOfficial
12 Mar 2026, 16:07Thank you for reaching out, Debbie. We have requested for the Retentions Support Team to try again.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 16:07
Official
Thank you for reaching out, Debbie. We have requested for the Retentions Support Team to try again.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,