M
Michael
1 reviews | Active since Apr 2026
14 Apr 2026, 10:38
Took too long to upd...
Took too long to update my account, after i have made a online deposit
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
14 Apr 2026, 10:47Hi Michael, we can understand your frustration, once a payment is made online, you naturally expect your account to update immediately so your service remains uninterrupted. At this stage, your account is active, and the payment will be cleared as soon as it reflects on our side. Online deposits can sometimes take a short period to reflect depending on bank processing times, but once it comes through, it is automatically allocated and your account status updates accordingly. We appreciate your patience while the transaction completes and your account synchronises. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 10:47
Official
Hi Michael, we can understand your frustration, once a payment is made online, you naturally expect your account to update immediately so your service remains uninterrupted. At this stage, your account is active, and the payment will be cleared as soon as it reflects on our side. Online deposits can sometimes take a short period to reflect depending on bank processing times, but once it comes through, it is automatically allocated and your account status updates accordingly. We appreciate your patience while the transaction completes and your account synchronises. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
14 Apr 2026, 10:51Hello Michael. Thank you for sharing this with us. We understand your frustration regarding the delay in updating your account after making an online deposit. Payment reflection delays can be disruptive, especially when you expect the service status to update promptly after payment has been made. We can confirm that our billing agents have successfully located your profile and connected your chat session to assist you directly. Your query regarding arrears notifications has been logged with our Finance team under reference MWB***6, and they are currently reviewing the matter to ensure it is resolved as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 10:51
Official
Hello Michael. Thank you for sharing this with us. We understand your frustration regarding the delay in updating your account after making an online deposit. Payment reflection delays can be disruptive, especially when you expect the service status to update promptly after payment has been made. We can confirm that our billing agents have successfully located your profile and connected your chat session to assist you directly. Your query regarding arrears notifications has been logged with our Finance team under reference MWB***6, and they are currently reviewing the matter to ensure it is resolved as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
14 Apr 2026, 10:51 Hello Michael. Thank you for sharing this with us. We understand your frustration regarding the delay in updating your account after making an online deposit. Payment reflection delays can be disruptive, especially when you expect the service status to update promptly after payment has been made. We can confirm that our billing agents have successfully located your profile and connected your chat session to assist you directly. Your query regarding arrears notifications has been logged with our Finance team under reference MWB***6, and they are currently reviewing the matter to ensure it is resolved as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 10:51
Official
Hello Michael. Thank you for sharing this with us. We understand your frustration regarding the delay in updating your account after making an online deposit. Payment reflection delays can be disruptive, especially when you expect the service status to update promptly after payment has been made. We can confirm that our billing agents have successfully located your profile and connected your chat session to assist you directly. Your query regarding arrears notifications has been logged with our Finance team under reference MWB***6, and they are currently reviewing the matter to ensure it is resolved as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,