Too many problems

I am a MWEB customer, and glad that I have join the group. However, I am tired and fed up to struggle with everything. The first time I complaint was due to a bad line a had, but how the fault was dealt, was tiring. Mweb didn't react to the problem, where they can see and notice by my weekly messages to reset my port. until the popo hits the fan, it was to late and had to struggle for the whole week to get the line fix because MWEB didn't take the ownership and booked a call out with Telkom to short the problem out. It went smooth afterwards until two weeks back. My ping is sky high and have an uneven line. When I communicated to their consultant I where again not help in a way that a normal guy could have shorted the problem out. it went so bad that I lost my password, where I have to provide them a ping stat. I was angry and demanded to get a technetium to call me. Eventually I was assisted, and grateful. The technicians also made a follow up, which I do like. but the problem still occur and was told that the lines will be hopefully be shorted after the weekend. (because of Mwebs upgrade they went through Telkom. I cant stream a program tonight due to the ping and poor signal. I frustrated myself every time when the lines are bad. I hate not being assisted correctly. I cant go on like this, and have to choose an alternative company or way to entertain my household and guest. therefor I am finished and cancelling my contract. I am not going to pay any amount in, as this is not my error. I gets frustrated and got to a point where a began to swear. You can even go to my FB Messenger to see what i am talking about. If my contract aren't depleted by the end of this month, then I will take this to the ombudsman or press. too much is too much