JS
Jessica S

1 reviews | Active since Aug 2015

13 Aug 2015, 12:01

Too long to solve a problem and barely made it up!

I have a Skype subscription (Unlimited World Call) which worked perfectly for a month using Mweb ADSL. Then my calls started dropping continuously. On a different service provider, I had no problem. <br> I was in contact with the Mweb call centre, technicians, social media etc to solve the problem. This continued for 50 days.<br> Eventually they solved the problem thank goodness. After much stress and frustration and additional data costs from a different provider, Mweb only agreed to refund one months subscription fee. I spent more on data, not to mention the stress it caused.<br> I was taking care of a friend's home and pets while this happened, so I'm not the person who pays the account, but it doesn't matter. The problem should never have happened! If I buy a Skype subscription, it should work anywhere in the world, especially on a 4 meg uncapped line. Why did it work for a month then stop working and why did it take 50 days to solve the problem. I don't think a 1 month refund is enough.<br> I'm really unimpressed.<br>

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Replies (1)
Mweb
Mweb's reply13 Aug 2015, 15:44
Official
Hello JessJessJess,

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.

We now see this matter as closed from our side.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards
MWEB Client Services