Too little too late

<p>I am a contract customer whereby MWEB is providing the service and handling the ADSL line with Telkom. Each week I need to message MWEB to reset my Port and within an hour its done. no complains. I even recommend family members to join MWEB. but for a month now I am battling with my internet as the signal is very bad and sometimes just dead. I have communicated with MWEBs and each week for a month the I internet is getting worse. MWEB didnt want to book a call out with Telkom as I have to make the call and if its something els then I must pay Telkom. I find it unfair as MWEB can see how I am struggling with the line, putting the blame on my side. weekends got worse till a point that it went off for the whole weekend. I tried to communicate but MWEB didnt respond. so I message them on Monday again. "Allowing" MWEB to call a booking with Telkom. MWEB confirmed that if its the router then I have to pay Telkom and buy a new Router. I think this is unfair as I am on a contract and MWEB has provided the router, making MWEB responsible tor its own device. but the fault is on our side. last weekand this weekend the signal is bad again. buffering alot and sometimes no signal. I have to wait 10 working days for Telkom can provide the result. too little too late. and now that I communicate with MWEB and showing my fustrations, I get no feedback or result. just a cold shoulder. I am fed up. I am the customer who are experiencing bad internet signal and now customer service. I pay MWEB paying them their salaries. I need this **** to be resolved and compensation. </p>