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Deenesh

1 reviews | Active since May 2026

05 May 2026, 09:30

Today will be 96 hou...

Today will be 96 hours since my orders when the sales told me it will take up to 24 hours

0
Replies (2)
Mweb
Mweb's reply05 May 2026, 09:48
Official
Hi Deenesh,
Thank you for raising this with us. Waiting 96 hours after being advised that the process would take up to 24 hours is not the experience we want for our clients, and we recognise the frustration caused by this delay and the expectations that were set and not met.
The matter has been escalated to the team responsible for order activations for urgent review. They have been requested to prioritise this and to provide you with an email update as soon as possible with clear feedback on the status and next steps. 
Should you require any additional assistance, you’re welcome to reach out to us via a direct message on Hello Peter.
Kind regards,
Mweb Team

Best regards,

Mweb
Mweb's reply05 May 2026, 09:49
Official
Hi Deenesh,
Thank you for raising this with us. Waiting 96 hours after being advised that the process would take up to 24 hours is not the experience we want for our clients, and we recognise the frustration caused by this delay and the expectations that were set and not met.
The matter has been escalated to the team responsible for order activations for urgent review. They have been requested to prioritise this and to provide you with an email update as soon as possible with clear feedback on the status and next steps. 
Should you require any additional assistance, you’re welcome to reach out to us via a direct message on Hello Peter.
Kind regards,
Mweb Team

Best regards,