NV
Nonkululeko V
1 reviews | Active since Sept 2026
07 Sept 2026, 20:34
Today I was assisted by Brent via w/a chat, after a frustrating day of being passed from one agent to the next, he was calm got to understand what was happening, gave instructions and referenced previous interactions so I didn’t have to repeat myself and
Today I was assisted by Brent via w/a chat, after a frustrating day of being passed from one agent to the next, he was calm got to understand what was happening, gave instructions and referenced previous interactions so I didn’t have to repeat myself and we went on the journey to accessing the internet. I’m so glad I didn’t have to wait another day . Bravo Brent!! Infact all week I’ve been getting great assistance from their team, it just sucks that I have to constantly contact them for there to be any updates/movements.
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Mweb's replyOfficial
08 Sept 2026, 08:48Hi Nonkululeko,
It’s fantastic to hear that Brent was able to turn your experience around and provide the calm, attentive support you needed. We’re pleased that he took the time to understand what was happening, referred back to your previous interactions so you didn’t have to repeat yourself, and guided you through the steps to get back online.
It’s fantastic to hear that Brent was able to turn your experience around and provide the calm, attentive support you needed. We’re pleased that he took the time to understand what was happening, referred back to your previous interactions so you didn’t have to repeat yourself, and guided you through the steps to get back online.
It’s also great to hear that you’ve received helpful assistance from our team throughout the week. At the same time, we understand how frustrating it is to have to keep contacting us for updates or movement on your query. Being kept informed is an important part of a positive service experience, and we appreciate you highlighting this alongside the support you received.
Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 08:48
Official
Hi Nonkululeko,
It’s fantastic to hear that Brent was able to turn your experience around and provide the calm, attentive support you needed. We’re pleased that he took the time to understand what was happening, referred back to your previous interactions so you didn’t have to repeat yourself, and guided you through the steps to get back online.
It’s fantastic to hear that Brent was able to turn your experience around and provide the calm, attentive support you needed. We’re pleased that he took the time to understand what was happening, referred back to your previous interactions so you didn’t have to repeat yourself, and guided you through the steps to get back online.
It’s also great to hear that you’ve received helpful assistance from our team throughout the week. At the same time, we understand how frustrating it is to have to keep contacting us for updates or movement on your query. Being kept informed is an important part of a positive service experience, and we appreciate you highlighting this alongside the support you received.
Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).
Kind regards,
The Mweb Team
The Mweb Team