To whom it may concern

To whom it may concern. All I want to do is make payment and continue my service. I had Fibre Internet installed for my parents last month and I handle the account. I keep receiving a sms asking to renew the voucher.... to go onto the app and the app doesn't allow me to add a voucher and doesn't display the voucher that I need to renew. So I made a payment directly to MWEB. This morning I received this sms again telling me to renew the voucher so I call the call centre. Just to told I should not have paid it into the Mweb account I must use the voucher and the app allows me to do it. Also I should log a refund using the chat bot on the app. I tried to on the app but I get no response from the chat bot. So I tried calling the call centre again.... I don't mind holding I have alot keeping me busy... But be on hold for almost 20min and then to be cut... twice. And All I Want To Do Is Make Payment