Ls
Laural samantha.jacobs
1 reviews | Active since May 2026
22 May 2026, 17:54
To wanted it to be installed in the lounge not on the previous line It's in the door way in reach of the children and it's located not near a plug
To wanted it to be installed in the lounge not on the previous line It's in the door way in reach of the children and it's located not near a plug. We have to use an extension cord to connect and it
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Replies (1)
Mweb's replyOfficial
25 May 2026, 09:08Hi Laural,
We understand how important it is for your installation requirements to be met correctly, especially when placement affects safety, accessibility for children, and practical use of the service. Having the equipment installed in an unsuitable location and needing to rely on an extension cord is understandably not the experience you were expecting.
We would like to have a closer look at this to ensure your requirements are properly addressed. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account so that we can locate the details and review the installation notes accordingly.
We are focused on ensuring this is reviewed thoroughly and that the correct next steps are taken to get everything aligned and resolved.
Kind regards,
Mweb Team
We understand how important it is for your installation requirements to be met correctly, especially when placement affects safety, accessibility for children, and practical use of the service. Having the equipment installed in an unsuitable location and needing to rely on an extension cord is understandably not the experience you were expecting.
We would like to have a closer look at this to ensure your requirements are properly addressed. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account so that we can locate the details and review the installation notes accordingly.
We are focused on ensuring this is reviewed thoroughly and that the correct next steps are taken to get everything aligned and resolved.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 09:08
Official
Hi Laural,
We understand how important it is for your installation requirements to be met correctly, especially when placement affects safety, accessibility for children, and practical use of the service. Having the equipment installed in an unsuitable location and needing to rely on an extension cord is understandably not the experience you were expecting.
We would like to have a closer look at this to ensure your requirements are properly addressed. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account so that we can locate the details and review the installation notes accordingly.
We are focused on ensuring this is reviewed thoroughly and that the correct next steps are taken to get everything aligned and resolved.
Kind regards,
Mweb Team
We understand how important it is for your installation requirements to be met correctly, especially when placement affects safety, accessibility for children, and practical use of the service. Having the equipment installed in an unsuitable location and needing to rely on an extension cord is understandably not the experience you were expecting.
We would like to have a closer look at this to ensure your requirements are properly addressed. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account so that we can locate the details and review the installation notes accordingly.
We are focused on ensuring this is reviewed thoroughly and that the correct next steps are taken to get everything aligned and resolved.
Kind regards,
Mweb Team