Title: Unacceptable Service – Breach of Basic Consumer Rights

Title: Unacceptable Service – Breach of Basic Consumer Rights

I app**** for fiber with MWEB and the experience has been nothing short of unacceptable. From the beginning, the process was plagued by delays, vague communication, and a total lack of professionalism. As a business owner, I rely on efficient, reliable service providers. MWEB is clearly not one.

Their failure to communicate timeously or provide any clarity on installation timelines left my business operations in limbo. After repeated attempts to get clear answers, I had no choice but to cancel my application and reverse the debit with my bank.

What’s more concerning is that this isn’t an isolated incident MWEB's poor online reputation is well earned. Their conduct is in clear violation of the Consumer Protection Act (Sections 22, 41, and 54), which guarantees fair treatment, honest communication, and quality service none of which were delivered.

I’ve lodged a formal cancellation and will be escalating this to the National Consumer Commission and ISPA if not resolved immediately.

If you value your time, your money, or your sanity avoid MWEB.