Time wasting trying to troubleshoot a problem that I can't fix and shouldn't be asked to fix

Hello Ren,

We understand how frustrating it must have been to spend an extended period troubleshooting and engaging with multiple technicians while still not having your connectivity issue resolved. When your service is not working as expected, repeatedly going through troubleshooting steps can be an exhausting experience and is certainly not the service we aim to provide.

We have reviewed the matter and can see that a fault has been logged for further investigation. Our Faults Team is actively engaging with the network provider and will continue to drive the matter with a focus on securing a resolution as quickly as possible. They are keeping a close eye on the fault's progress and will provide you with updates as feedback is received from the provider.

We recognise the time and effort you have already invested in trying to resolve this issue, and we appreciate your patience while the matter is being investigated. Your feedback regarding your support experience will be shared with our Service Quality Team for review and improvement.

Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.

Kind regards,
Mweb Team