TIME TO LEAVE MWEB — FOR GOOD

I haven’t been able to use the internet service I’m paying for this whole weekend. Mweb has provided no notifications or communications to update its customers on exactly what’s going on. Instead I will no doubt be billed for the days I am not using their service. Not only has Mweb gone down the drain in terms of the quality of products it provides, but now it’s customer service is failing too. I have been with them for close to ten years now but I think it’s definitely time I make the big change to another internet provider because I’m increasingly feeling ****** by this company. Especially considering that when you try to ring it’s “087” help number to speak to a member of the technical team, you can never connect with an actual agent and you find yourself wasting hundreds of Rands of airtime trying to resolve a matter they should already be aware of. Incredibly sad and disappointed.