Time to find a new service provider

I have been with Mweb for years. Why? I don't know. Every single time you need technical assistance, you are expected to wait for unacceptably long intervals as they deal with their "unusually high number of calls." I have had no internet connection for two days and cannot get in touch with anyone to find out why, but they'll be quick to deduct their payment at the end of the month. I am still waiting for a call back, which I requested two months ago, so I won't be holding my breath this time either. Perhaps I'll just cancel my debit order and find an internet provider that cares. I'll probably save a good deal too, as I am paying R700 for an ordinary household connection.