TIME TO CHANGE SERVICE PROVIDERS

I received an email to say that the monthly cost of the current plan will remain the same but the upload and download speeds will be reduced. If I want to remain on the current plan of uncapped 25/25mbs, it is going to cost R100 more and I need to phone MWeb to indicate that I want to remain on the current plan. Well I made that call this morning, much to my absolute frustration and annoyance. There were so many voice prompts that it took 7min 2sec to be exact, before I could speak to someone. Then she repeated that I wanted to remain on this plan 3 times, checked my details and started reading off the T's&C's to me! 12 minutes later at my expense! WHY NOT SIMPLY ATTACH THAT TO THE EMAIL IN THE FIRST PLACE AND LET CLIENTS RESPOND VIA EMAIL SO THAT WE ALSO HAVE A COPY IN WRITING FOR OUR OWN RECORDS??????? NOW I HAVE ABSOLUTELY NOTHING FOR MY OWN RECORDS. TIME TO CHANGE SERVICE PROVIDERS!