Time to change my service provider

<p>This is now the second day that I am without internet access. On calling technical assistance, I spoke with Tarryn and the only answers she could or would give me was "I don't know" and "our technicians are working on it". This is not good enough Mweb. Why am I paying for a service which I am not receiving. Are you going to refund me for every day that I am offline? I asked Tarryn this question and her answer was "NO". My question is, why should I pay for a service that I am not receiving? I expect Mweb to provide me with these answers!!!!!</p>