Ticket MWB***8 - Order ***1

Have had thee worst experience with order a FTTH line with Mweb. I called on 10 June 2024 to order a new fibre line to my home. The agent said he sees there's been an active line at the apartment and I confirmed I'm new here and he said no problem this will be treated as a new installation as there's no ONT box. After he signed me up the problems started. I received a query when tracking the order requesting my proof of address as there's an active line at the address. I sent this via the app. Then received no feedback. I sent an email query, Zoliswa responded requesting the same proof of address which I sent immediately. This was on the 12 June. From that day on I have been calling and emailing Mweb and have had zero response. I've ended up having to contact VUMA myself and they requested an OVP number. I called mweb to request this and I received a very incorrect number which VUMA said it's not what they're looking for and what I was provided was a reference for the address. Again I emailed Zoliswa requesting feedback after sending 4 feedback requests on the app and multiple calls where the agents say they are transferring to the feedback team and I hold for over 30 minutes. Your service is appalling to say the least. Your consultants have zero abilities to resolve queries. Even after I had emailed Zoliswa today she didn't bother to respond all she did was close my app query so I can't request feedback on the app any longer. I work from home and everyday without internet is a day not paid. I was promised this would be a speedy process and all I have received is ******* service from MWEB. DISGUSTING IS THE CORRECT WORD!!!!!?