Ticket MWB***4 - ONE BIIIIIIIIIIIIIIIIIIIIIIIIIIIIGGGGGGGGGGGGG ROYAL **** UP

Due to early contract termination of your Mweb product , you will be charged an amount of R2335.50 , Excuse me for what for who???????

I am still residing at the same house, the moving has been cancelled by the moving department. KLOMP **** HEADS WAT NIE WEET OM HULLE WERK TE DOEN NIE.

This is one BIG ROYAL **** UP! Are people at Mweb clued up on what the **** they are doing? I'm tired hey this is so not funny anymore.

Good Day

Thank you for your email.

Please note that the line was cancelled once the new order was placed on 06-05-2022.

We currently waiting for the reconnection of the service, once this is completed, the previous contract term will continue.

We will log a request for the reconnection fee not to be billed.

I trust that you will find the above in order.

Regards, Marlon Cyster Mweb www.mweb.co.za

------------- Original Message -------------- From: Megan Fritz [***] To: Client Service Admin [***] Date: 06/Jun/2022 10:10:44 Subject: Re: Ticket MWB***4 - Re: Ticket reference number - MWB***4

Good day Marlon,

i do not understand why i need to pay a reconnection fee, firstly i had explained numerous times that i will not be moving end of May due to building delays at the new address. i have spoken to evotel and was advised that they would make a note on the system and that Mweb would reconnect my wifi.