Thy takes a long tim...

Hi Exwell,  Waiting a long time for a response after already being connected to an agent can understandably make the experience feel frustrating, especially when you’re expecting immediate assistance. Timely communication is an important part of good support, and delays during a live chat interaction can easily impact the overall experience. While chat queues can occasionally become busier during peak periods, customers should still feel acknowledged and assisted without unnecessary waiting once an agent has taken over the conversation. Your feedback highlights how important responsiveness is throughout the entire support process, not just at the start of the interaction. We appreciate you taking the time to share this experience. Kind regards,
 The Mweb Team