throttling to 10% of my service I am paying for

I have been with mweb/netactive for at least 15 years.<br> <br> My service has been throttled, my internet speed reduced to 20% of normal. Mweb are hiding behind a grey area that they are not even able to quantify.<br> <br> Initially I was surprised and asked the family to reduce the usage but the throttling continued. I changed our router password and made sure that our virus protection was up to date, this the throttling continued. previously I could monitor usage on 'my mweb' this service was discontinued ... I wonder why.<br> <br> Mweb are simply bullying me and other users to upgrade, this is ********* and not acceptable. by hiding behind an 'automated' email and monitor and then sending me vague replies to my email is unacceptable.<br> <br> I have gone out my way to ensure that normal internet use is comp**** with but mweb simply sit back and are happy for me to battle with slow internet speeds while I try to make a living.<br> <br> I am not happy with the customer support at all.<br>