1 reviews | Active since Jan 2017
Throttling for no apparent reason.
When I joined Mweb, I was promised that with the premium packet, I would not suffer from throttling unless I seriously abuse their services. I asked for the premium packet and I was put online. I have however noticed that it regularly happens that I am being throttled for no apparent reason. So far this month I have only used 50GB of my allowed limit. My limit is 200GB as far as I know and we are already 10 days into the month? Some days I even use around 1GB data daily and then it is marked as "HIGH USAGE". Sometimes my computer needs to perform updates and then I get throttled for exceeding my usage limit. This really is poor performance and double standard. I used to think Mweb is a good ISP but my mind has definitely changed. As soon as my 12 month contract is over, I am going to move to Fibre optic and MWEB can be certain of it that I will not even consider them as an option.
Good day herman-sauer,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The 4Mbps standard package has a 150GB threshold over a 30 day rolling window.
The usage has exceeded the threshold imposed on the account, for the last 30 days; which is why the account is in a throttled state.
We are arranging that a sales consultant call you to assist with an upgrade to the 4Mbps premium package, which has a threshold of 600GB.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good day herman-sauer,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The 4Mbps standard package has a 150GB threshold over a 30 day rolling window.
The usage has exceeded the threshold imposed on the account, for the last 30 days; which is why the account is in a throttled state.
We are arranging that a sales consultant call you to assist with an upgrade to the 4Mbps premium package, which has a threshold of 600GB.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services