1 reviews | Active since Jan 2013
Throttling based on daily usage and not 30 days
I signed up for 4Mbps Uncapped ADSL account. I was told when signing up that throttling kicks in at 110GB in a 30 day rol***** window.<br> It went well for about 12 days and then I suddenly noticed my line was extremely slow. Speedtest showed download speeds of 0.2 to 0.4Mbps.<br> I checked my usage and at that time I had used 98GB and my status was Throttled.<br> I emailed MWEB asking why I was being throttled if my 30 days usage was at 98GB.<br> Their response: \Our records show your usage since activation has been 99.23GB. Please be advised that the threshold for your package is around 110GB over a 30-day rolling period (not a calendar month). <br> The account is only calculated on the 30 day rolling period once it has been active for 30 days
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. We will surely take your feedback into account.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. We will surely take your feedback into account.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
