JM
Josh M
1 reviews | Active since Nov 2014
05 Aug 2015, 08:53
Throttled on the 3rd of the month, ridiculous
What's going on? How can my line be throttled on the the 3rd of August.My thresh hold supposed to be refreshed at the beginning of each month.My new account is only two weeks old,and yesterday a consultant promised me my line would be restored today,well nothing has been done.I have been a client of Mweb before and never had such problems,why now?.At the end of the day I am paying for something I don't really have.Really doubting my move from Telkom to Mweb now.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
05 Aug 2015, 10:52Hello Joshmo,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Mweb's reply05 Aug 2015, 10:52
Official
Hello Joshmo,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services