1 reviews | Active since Jul 2010
Throttled Again
PLEASE explain to me why I am being throttled AGAIN.
When I signed my contract for 4Mb fibre UNCAPPED, I was informed that the throttle limit was 150GB for this package. When I queried this, I was informed that the limit is 100GB for my package. THIS IS UNACCEPTABLE AND CONSTITUTE ********** ADVERTISING !!
I am being throttled again as of this morning. See attached file with usage stats indicating that my download total for this month is 94.32GB, upload of 17.71GB and FREE night time data 37.69 which added up gives a total of 149.73GB.
In the email received, it states that FREE NIGHT TIME DATA does NOT contribute to your overall usage and therefor won't affect your speed. Total of my download and upload is 112.03GB.
So, now I am confused since I am supposed to be on a 150GB 'cap' with a usage of 112,03GB so far for this month.
Can we FINALLY get this issue resolved for ONCE AND FOR ALL PLEASE ??!!
Thank you.
Good day Arno
Thank you for raising your concerns.
You have been throttled because you went over the 30 day rolling window threshold.
As per the telephonic discussion with our customer service representative the matter has been addressed. We will feedback you on a way forward after we concluded our investigation.
Kind regards
Darwin Oliver
Best regards,
Good day Arno
Thank you for raising your concerns.
You have been throttled because you went over the 30 day rolling window threshold.
As per the telephonic discussion with our customer service representative the matter has been addressed. We will feedback you on a way forward after we concluded our investigation.
Kind regards
Darwin Oliver
Best regards,