DM
De-Anchelo Mitchell
1 reviews | Active since Feb 2015
08 Apr 2016, 10:21
Throttled account
Took out a new contract, we enquired weather the option we were taking would be sufficient for streaming purposes and we were informed that it would be. At no point did the sales person inform us that after 200gb usage we would be throttled and in order for the throttle to be lifted we needed to stop streaming for 4 days (the reason why we have internet). why do you not inform your clients properly before they sign up, we have no other option but to cancel our contract, because we can't work with a company that doesn't disclose all the necessary information. Sounds a lot like bait marketing...
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Replies (1)Mweb's replyOfficial
08 Apr 2016, 12:36Hello Damitchell,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated and we will remain in contact until this is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated and we will remain in contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Apr 2016, 12:36
Official
Hello Damitchell,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated and we will remain in contact until this is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated and we will remain in contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,
