CT
Cobus T

1 reviews | Active since Nov 2014

20 Apr 2015, 08:47

Throttle and Bad attidude

I recently subscribed to a 2mb uncapped package with Mweb, my understanding of uncapped is that I get unlimited internet. My internet got so slow that I couldn't even access Google. After phoning Mweb I was told that I only get 70G per month after that they will slow my internet down. When asked on what I was standing on the gentlemen told me that I am on 49G and that they feel I will go over that before the end of the month so they slowed me down. There is 10 days left and no way I will be able to use my given 70G before then. Being unhappy I told the call center guy that this is unacceptable and I want my internet speed back and when I reach 70G before the end of the month they can slow it down. He just laughed and said that's not how it works and if I am unhappy I can try and cancel and then laughed again.<br> <br> I am very upset.

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Replies (1)
Mweb
Mweb's reply20 Apr 2015, 11:00
Official
Hello CobusTaylor,

Your concerns have been escalated and heard.

We have explained to you how the throttling on the accounts works.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards
MWEB Client Services

Best regards,