AW
Allistor W
1 reviews | Active since Oct 2018
22 Apr 2026, 15:41
This is now the 6th time I have to log a call regarding my Fibre cables that has been snapped off by a truck. Each time I tell them to lift the cables higher, but Vumatel just fix and leave it the same hight. Within two or three days I need to log a call
For the 6th time in two months sitting without internet
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Replies (6)0
Replies (6)AW
Allistor W's updateReviewer Update
22 Apr 2026, 15:51If Open Serve is NOT here first thing tomorrow morning (23/04/2026), come and fetch your modem and whatever you want from me, I am going to a new service provider.
AW
Allistor W's update22 Apr 2026, 15:51
Reviewer Update
If Open Serve is NOT here first thing tomorrow morning (23/04/2026), come and fetch your modem and whatever you want from me, I am going to a new service provider.
Mweb's replyOfficial
22 Apr 2026, 15:56Hello Allistor,
We understand how frustrating it is to deal with the same fibre break repeatedly, especially after raising it multiple times and not seeing a lasting solution.
We can see that one of our technical support agents connected with you via chat about 10 minutes ago, and your query has been logged under ***. Our faults team is now handling this and will escalate the maintenance issue to Vumatel, specifically addressing the cable height concern to help prevent this from recurring.
You will receive SMS updates directly as progress is made.
We are monitoring this closely and will continue to support you until a more permanent resolution is in place.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 15:56
Official
Hello Allistor,
We understand how frustrating it is to deal with the same fibre break repeatedly, especially after raising it multiple times and not seeing a lasting solution.
We can see that one of our technical support agents connected with you via chat about 10 minutes ago, and your query has been logged under ***. Our faults team is now handling this and will escalate the maintenance issue to Vumatel, specifically addressing the cable height concern to help prevent this from recurring.
You will receive SMS updates directly as progress is made.
We are monitoring this closely and will continue to support you until a more permanent resolution is in place.
Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
22 Apr 2026, 16:10Thanks so much for your reply, but it still doesn't sort out my issue with MWEB and Vumatel. All I get is sweet talk from both of you, but I am still sitting with a huge problem.
1: I have to work tomorrow and I need my internet, so I will once again have to buy data from my own pocket although I pay MWEB every month.
2: I paid MWEB to migrate my Vumatel line to Open Serve. This was more than 2 weeks ago and still I haven't received any feedback from MWEB or Open Serve. I phoned MWEB 3 times regarding this and each time I am getting the same answers.
3: I am NOT paying my MWEB bill for the month of April 2026 as compensation for all the data I had to buy as well as all the telephone calls I had to made due to MWEB and Vumatel.
And 4: if Open Serve is NOT at my house first thing tomorrow morning (23/04/2026) I am canceling my MWEB and will go to a new Service Provider.
1: I have to work tomorrow and I need my internet, so I will once again have to buy data from my own pocket although I pay MWEB every month.
2: I paid MWEB to migrate my Vumatel line to Open Serve. This was more than 2 weeks ago and still I haven't received any feedback from MWEB or Open Serve. I phoned MWEB 3 times regarding this and each time I am getting the same answers.
3: I am NOT paying my MWEB bill for the month of April 2026 as compensation for all the data I had to buy as well as all the telephone calls I had to made due to MWEB and Vumatel.
And 4: if Open Serve is NOT at my house first thing tomorrow morning (23/04/2026) I am canceling my MWEB and will go to a new Service Provider.
AW
Allistor W's update22 Apr 2026, 16:10
Reviewer Update
Thanks so much for your reply, but it still doesn't sort out my issue with MWEB and Vumatel. All I get is sweet talk from both of you, but I am still sitting with a huge problem.
1: I have to work tomorrow and I need my internet, so I will once again have to buy data from my own pocket although I pay MWEB every month.
2: I paid MWEB to migrate my Vumatel line to Open Serve. This was more than 2 weeks ago and still I haven't received any feedback from MWEB or Open Serve. I phoned MWEB 3 times regarding this and each time I am getting the same answers.
3: I am NOT paying my MWEB bill for the month of April 2026 as compensation for all the data I had to buy as well as all the telephone calls I had to made due to MWEB and Vumatel.
And 4: if Open Serve is NOT at my house first thing tomorrow morning (23/04/2026) I am canceling my MWEB and will go to a new Service Provider.
1: I have to work tomorrow and I need my internet, so I will once again have to buy data from my own pocket although I pay MWEB every month.
2: I paid MWEB to migrate my Vumatel line to Open Serve. This was more than 2 weeks ago and still I haven't received any feedback from MWEB or Open Serve. I phoned MWEB 3 times regarding this and each time I am getting the same answers.
3: I am NOT paying my MWEB bill for the month of April 2026 as compensation for all the data I had to buy as well as all the telephone calls I had to made due to MWEB and Vumatel.
And 4: if Open Serve is NOT at my house first thing tomorrow morning (23/04/2026) I am canceling my MWEB and will go to a new Service Provider.
Mweb's replyOfficial
22 Apr 2026, 16:15Hi Allistor, we understand the urgency of your situation, especially with the need to be online for work and the ongoing challenges you’ve experienced.
Your query remains with our technical team, who are actively working on the fibre fault and engaging with the relevant providers regarding both the repeated break and the migration request. This is being treated with priority due to the impact on your connectivity.
We acknowledge your concerns regarding the delays and lack of feedback, and the team is working to obtain clear updates on both the restoration of your current service and the progress of the migration.
You will be updated as soon as confirmed feedback is received.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 16:15
Official
Hi Allistor, we understand the urgency of your situation, especially with the need to be online for work and the ongoing challenges you’ve experienced.
Your query remains with our technical team, who are actively working on the fibre fault and engaging with the relevant providers regarding both the repeated break and the migration request. This is being treated with priority due to the impact on your connectivity.
We acknowledge your concerns regarding the delays and lack of feedback, and the team is working to obtain clear updates on both the restoration of your current service and the progress of the migration.
You will be updated as soon as confirmed feedback is received.
Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
22 Apr 2026, 16:28You can keep your sweet talk, I am telling you ONCE again, I AM NOT PAYING MY BILL THE END OF THIS MONTH AND IF OPEN SERVE IS NOT AT MY HOUSE TOMORROW MORNING, I AM CANCELING MWEB!!!!! So keep your sweet talk for another unhappy client.
AW
Allistor W's update22 Apr 2026, 16:28
Reviewer Update
You can keep your sweet talk, I am telling you ONCE again, I AM NOT PAYING MY BILL THE END OF THIS MONTH AND IF OPEN SERVE IS NOT AT MY HOUSE TOMORROW MORNING, I AM CANCELING MWEB!!!!! So keep your sweet talk for another unhappy client.
Mweb's replyOfficial
22 Apr 2026, 16:30Hi Allistor, your concerns regarding both the ongoing fibre fault and the migration to Openserve have been noted and escalated with the technical team. They are actively engaging with the relevant providers to obtain clarity and progress on both matters as a priority.
We will provide you with confirmed feedback as soon as it is received from the team.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 16:30
Official
Hi Allistor, your concerns regarding both the ongoing fibre fault and the migration to Openserve have been noted and escalated with the technical team. They are actively engaging with the relevant providers to obtain clarity and progress on both matters as a priority.
We will provide you with confirmed feedback as soon as it is received from the team.
Kind regards,
The Mweb Team
The Mweb Team