1 reviews | Active since Jun 2012
This is just so frustrating After lots of back and forth and a change of package/service I have still not been called by anyone to come and do my installation
This is just so frustrating After lots of back and forth and a change of package/service I have still not been called by anyone to come and do my installation. The best part of it all is that they are sitting with 2 months payments and I have no wifi. For a reputable company like MWEB to treat a new customer like this is pathetic. With my previous review they rep**** with an apology, but that is it. No contact since then or them trying to do anything to speed up the process seeing as the issue arose due to their staff incompetence. I am now sitting on chats for almost an hour to get this resolved and still getting no joy. And when you speak about cancellations and refund they are quick to offer you a different package to avoid refunding your money so you can contact a different service provider. So MWEB I would like a call from someone that can actually assist me
A sign-up journey should be exciting, simple, and seamless from the moment an order is placed through to installation and activation. We can appreciate how concerning it must be to have made payments for the service while still waiting for connectivity and clear communication regarding the status of your order. This is not the onboarding experience we want our customers to have.
Mweb Team
A sign-up journey should be exciting, simple, and seamless from the moment an order is placed through to installation and activation. We can appreciate how concerning it must be to have made payments for the service while still waiting for connectivity and clear communication regarding the status of your order. This is not the onboarding experience we want our customers to have.
Mweb Team