DP
Dimakatso P
1 reviews | Active since Jun 2026
10 Jun 2026, 16:05
This is Dimakatso, I had done a moving order which took forever to resolve and at no stage did I get an update unless I called in or spent hours on hold and on the WhatsApp chat
This is Dimakatso, I had done a moving order which took forever to resolve and at no stage did I get an update unless I called in or spent hours on hold and on the WhatsApp chat. Eventually the line was sorted but then the old line was not cancelled meaning that the other people now in that home are struggling to connect and then there was more delays. I wish one person could handle a case and give timeous updates until the case is closed.
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Mweb's replyOfficial
10 Jun 2026, 16:13Hello Dimakatso
Thank you for sharing this with us. We understand how frustrating it must have been to go through a prolonged moving process, followed by delays in cancelling the previous line, especially without consistent updates along the way. That level of effort on your side is not the experience we aim to deliver.
We have arranged for our cancellation team to get in touch with you to verify the previous address linked to your Mweb service and ensure the old line is correctly cancelled. They will take ownership of resolving this and guide you through the next steps as quickly as possible.
Your feedback around having a single point of contact and receiving proactive updates is extremely valuable. It speaks directly to how we can improve continuity and communication throughout a case, and we are taking this on board.
We appreciate your patience and the time you’ve taken to highlight this. Our focus now is to close this off properly and ensure everything is aligned for you going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 16:13
Official
Hello Dimakatso
Thank you for sharing this with us. We understand how frustrating it must have been to go through a prolonged moving process, followed by delays in cancelling the previous line, especially without consistent updates along the way. That level of effort on your side is not the experience we aim to deliver.
We have arranged for our cancellation team to get in touch with you to verify the previous address linked to your Mweb service and ensure the old line is correctly cancelled. They will take ownership of resolving this and guide you through the next steps as quickly as possible.
Your feedback around having a single point of contact and receiving proactive updates is extremely valuable. It speaks directly to how we can improve continuity and communication throughout a case, and we are taking this on board.
We appreciate your patience and the time you’ve taken to highlight this. Our focus now is to close this off properly and ensure everything is aligned for you going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team